PRIVACY POLICY

Basswood Studios is a recording studio at 10738 Riverside Dr Suite B, North Hollywood, CA 91602. This policy explains what information we collect when you use basswoodstudios.la, book a session, or contact us, and how we use it. Questions can be sent to Basswoodstudios.la@gmail.com.

Account details: your name, email address, phone number, and, if you choose to add it, your Instagram handle. Sign in is handled by our account provider. We never see your password, and passkeys stay on your device.

Booking details: the room, dates, and times you request, engineer and microphone requests, guest information you provide, promo codes, how you heard about us, check in times, and payment status.

Messages and submissions: anything you send through our music submission, mixing and mastering, or contact forms, and emails you send us.

To keep our studio and clients safe, new clients confirm their phone number with a one time text code, sent through Twilio.

New clients also complete a one time identity check through StackGo, our identity verification provider. StackGo collects and checks your ID directly. We receive the result (verified or not) and do not keep copies of your ID documents.

Zelle payments are made through your own bank. Card and other payments are processed by Stripe. We do not see or store your full card number.

Our studio uses security cameras to keep clients, staff, and equipment safe. Footage is reviewed only when needed, such as after an incident or damage, and may be used to support a damage claim under our Terms & Conditions or shared with law enforcement when required.

We use Google Analytics, Vercel Analytics, the Meta Pixel, and Google Ads conversion tracking to understand how people find and use our website and to measure our ads. These tools may use cookies and similar technology to collect information such as the pages you visit, buttons you click, steps you complete in the booking form, your browser and device type, and your approximate location.

You can limit this by adjusting your browser cookie settings, visiting Google My Ad Center (myadcenter.google.com) and Meta Ad Preferences, or installing the Google Analytics opt out browser add on.

We use your information to manage bookings and payments, verify new clients, send your session details and door access codes, respond to your messages, run memberships and promotions, protect our studio, staff, and equipment, improve our website, and measure how our advertising performs.

We do not sell your personal information.

We share information only with service providers that help us run the studio: Supabase (account and booking database), Vercel (website hosting), Twilio (text verification), StackGo (identity verification), Stripe (card payments), our email providers (session and booking emails), and Google and Meta (analytics and advertising measurement). Each receives only what it needs to provide its service.

We may also share information when required by law, or when needed to enforce our Terms & Conditions, such as recovering costs for damage to the studio.

We keep account and booking information while your account is active and afterward as needed for our business, tax, and legal records, and to resolve disputes. You can ask us to delete your account at any time, and we will delete or anonymize your information unless we are required to keep it.

You can ask us to show you the personal information we have about you, correct it, or delete it by emailing Basswoodstudios.la@gmail.com. If you are a California resident, you can also ask us not to share your information for advertising purposes. We will not treat you differently for making any of these requests.

We use reputable providers and limit access to your information to the people who need it to run the studio. No method of storing or sending information online is completely secure, but we work to protect your information and will notify you if a breach affects you as required by law.

Our website and services are not directed to children under 13, and we do not knowingly collect information from them.

If we update this policy, we will post the new version on this page with a new effective date.